Delivery

We deliver goods to Denmark, Sweden, Germany and Holland.
When an order is dispatched, the customer is contacted (via email) with the tracking number and updated on the status of the order.

Denmark:

Delivery is made by PostNord or GLS.

Order amount	Delivery method	PostNord	GLS
0–599 DKK (incl. 599 DKK)	Parcel shop	32 DKK	35 DKK
0–599 DKK (incl. 599 DKK)	Home delivery	49 DKK	55 DKK
Over 599 DKK	Parcel shop	Free	Free
Over DKK 599	Home delivery	29 DKK	35 DKK

Processing time and order cut-off time for Denmark

We will do our best to get your order out the door as quickly as possible. Each order is handled with care once it has been placed.

• Handling time: 0-1 days (Monday - Friday)
  
• Your order will be processed the same day if it is placed before 2:00 PM.
• Order cut-off time: 17:00 (GMT+01:00) Central European Standard Time
  

Delivery time

Expected delivery time is 1–2 business days.

Sweden :

Shipping costs-Delivery with PostNord Service Point/Post Office Collect(traceable)

• PostNord Service Point/Post Office Collect: Parcel for private recipient who collects the parcel at a post office / at a service point.
• Upon purchase over 1199 SEK, we offer free shipping in Sweden, and we send the package via PostNord Service Point/Post Office Collection.
  
• Upon purchase below 1199 SEK, a shipping fee of 79 SEK via PostNord Service Point/Post Office Collect.
• Delivery time: 2-3 working days 

Shipping costs - Delivery with PostNord Home Delivery (trackable)

• PostNord Home: home delivery to private recipient's address.
• With purchase about 1699 SEK, we offer free shipping in Sweden, and we send the package via PostNord Home Delivery.
  
• With purchase during 1699 SEK, an additional shipping fee of is added 129 SEK via PostNord Home Delivery.
• Delivery time: 2-3 business days 

Shipping costs-Delivery with GLS Parcel Shop Delivery (trackable)

• GLS Parcel Shop: Delivery to a GLS ParcelShop in Sweden(trackable).
• With purchase above 1799 SEK, we offer free shipping in Sweden, and we send the package via GLS Parcel Shop Delivery.
• With purchase below 1799 SEK, a shipping fee will be added of 149 SEK via GLS Parcel Shop Delivery.
• Delivery time: 2-4 business days

Germany:

Shipping costs-Delivery with PostNord Post Office/Parcel Shop Collect(trackable)

• PostNord Collect: The package is delivered to a Post office or parcel shop, where the recipient collects the parcel themselves.
• With purchase about 119 EUR, we offer free shipping in Germany, and we send the package via PostNord Post Office/Parcel Shop Collection.
  
• With purchase under 119 EUR, a shipping fee will be added of 7,90 EUR via PostNord Post Office/Parcel Shop Collect.
• Delivery time: 2-5 business days

Shipping costs - Delivery with PostNord Home Delivery (trackable)

• PostNord Home: home delivery to private recipient's address.
• By purchase over 159 EUR, we offer free shipping in Germany, and we send the package via PostNord Home Delivery.
  
• With purchase under 159 EUR, a shipping fee will be added 9,90 EUR via PostNord Home Delivery.
• Delivery time: 2-5 business days

Shipping costs - Delivery with GLS ParcelShop (trackable)

• GLS Parcel Shop: Delivery to a GLS ParcelShop in Germany (trackable).
• With purchase over 169 EUR we offer free shipping in Germany, and we send the package via GLS Paketshop Delivery.
• With purchase below 169 EUR an additional shipping fee of 10,90 EUR via GLS ParcelShop Delivery.
• Delivery time: 2–3 business days

Holland:

Shipping costs-Delivery with PostNord Service Point Collect(trackable)

• PostNord Service Point Collect: The package is delivered to a service point or a parcel locker, where the recipient collects the parcel themselves.
• With purchase over 119 EUR, we offer free shipping in the Netherlands, and we send the package via PostNord Service Point Collect.
  
• Upon purchase under 119 EUR, a shipping fee of 7,90 EUR } PostNord Service Point Collect.
• Delivery time: 2-5 business days

Shipping costs-Delivery with PostNord Home Delivery(trackable)

• PostNord Home: home delivery to recipient's private address.
• With purchase over 159 EUR, we offer free shipping in the Netherlands, and we send the parcel via PostNord Home Delivery.
  
• Upon purchase below 159 EUR, plus a shipping fee of 9,90 EUR via PostNord Home Delivery.
• Delivery time: 2-5 business days

Shipping costs - Delivery with GLS ParcelShop (trackable)

• GLS Parcel Shop: Delivery to a GLS Parcel Shop in the Netherlands (trackable).
• By purchase over 179 EUR, we offer free shipping in the Netherlands, and we send the package via GLS ParcelShop Delivery.
  
• With purchase below 179 EUR, a shipping fee will be added of 12,90 EUR via GLS ParcelShop Delivery.
• Delivery time: 2-3 business days

Processing time and order cut-off time for Sweden, Germany and the Netherlands

We will do our best to get your order out the door as quickly as possible. Each order is handled with care once it has been placed.

• Handling time: 0-1 days (Monday - Friday)
  
• Your order will be processed the same day if it is placed before 4:00 PM.
• Order cut-off time: 17:00 (GMT+01:00) Central European Standard Time

Collection at the post office/parcel shop/agent/service point

When your order is delivered to a post office, parcel locker, GLS parcel shop, collection point (SE), post office/parcel shop (DE), or service point (NL), we will generally always choose the pickup location nearest to your home address unless you inform us of your preferred parcel shop. You will receive an SMS or email with information about where and when the parcel can be collected.

Transfer of residence

Once we have dispatched the package, we cannot change the delivery address. Send us an email at info@lillavilla.dk if you need to change your delivery address as soon as possible after placing your order.

Cancellation of the order

You can cancel an order as long as it has not been packed and dispatched from our warehouse. If the order has been dispatched, we are unfortunately unable to cancel it, but you have the option to return any items you do not wish to keep.

The package gets damaged in transit

If you can see visible signs of damage to the package, we recommend that you refuse delivery of the package, after which it will be returned to us.

If you have nevertheless received an item damaged in transit, it is very important that you immediately document the extent of the damage so that we can open a case with the shipping company.

In this connection, we need the following:

- Images of outer packaging
- Images of damage to the item
- Images of the entire item
- Image of shipping label

This simply needs to be sent to info@lillavilla.dk, so we can help you find a solution.

Do you need more help? Our customer service is here for you -

Phone: +45 55 25 11 07
Email: info@lillavilla.dk
Address: Usserød Kongevej 97B, 2970 Hørsholm, Denmark