Shipping policy

We deliver goods to Denmark, Sweden, Germany, Belgium and the Netherlands. When an order is dispatched, the customer is contacted by email with a tracking number and status.

Denmark:

Delivery is handled by PostNord or GLS.

Danish shipping rates

Delivery method Order amount Shipping cost
PostNord parcel shop 0–699 DKK 32 DKK
PostNord parcel shop From 699,01 DKK Free
PostNord home delivery 0–699 DKK 49 DKK
PostNord home delivery 699,01–1.099 DKK 29 DKK
PostNord home delivery From 1.099,01 DKK Free
GLS parcel shop 0–769 DKK 35 DKK
GLS parcel shop From 769,01 DKK Free
GLS home delivery 0–769 DKK 55 DKK
GLS home delivery 769,01–1.199 DKK 35 DKK
GLS home delivery From 1.199,01 DKK Free

Processing time for Denmark

We do our best to ship your order as quickly as possible. Each order is carefully processed once placed.

  • Processing time: 0–1 business days (Monday–Friday).
  • Your order is processed the same day if it is placed before 14.00.

Delivery time

The estimated delivery time in Denmark is 1–2 business days.

Sweden:

Shipping rates – delivery with PostNord Service Point/Parcel Shop

  • PostNord Service Point/Parcel Shop: SEK 79 for orders up to and including SEK 1.499; free for purchases over SEK 1.499.

Shipping rates – delivery with PostNord home delivery

  • PostNord home delivery: SEK 129 for orders up to and including SEK 2.449; free for purchases over SEK 2.449.

Shipping rates – delivery with GLS parcel shop

  • GLS parcel shop: SEK 149 for orders up to and including SEK 2.899; free for purchases over SEK 2.899.

Estimated delivery times

Sweden

  • PostNord service point/parcel shop: 2–3 business days.
  • PostNord home delivery: 2–3 business days.
  • GLS parcel shop: 2–4 business days.

Germany and Belgium:

Shipping rates – delivery with PostNord parcel shop

  • PostNord parcel shop: EUR 7.90 for orders up to and including EUR 159; free for purchases over EUR 159.

Shipping rates – delivery with PostNord home delivery

  • PostNord home delivery: EUR 9.90 for orders up to and including EUR 199; free for purchases over EUR 199.

Shipping rates – delivery with GLS parcel shop

  • GLS parcel shop: EUR 10.90 for orders up to and including EUR 219; free for purchases over EUR 219.

Estimated delivery times – Germany

  • PostNord parcel shop: 2–5 business days.
  • PostNord home delivery: 2–5 business days.
  • GLS parcel shop: 2–3 business days.

Estimated delivery times – Belgium

  • PostNord parcel shop: 3–5 business days.
  • PostNord home delivery: 3–5 business days.
  • GLS parcel shop: 3–5 business days.

The Netherlands:

Shipping rates – delivery with PostNord Service Point

  • PostNord Service Point: EUR 7.90 for orders up to and including EUR 159; free for purchases over EUR 159.

Shipping rates – delivery with PostNord home delivery

  • PostNord home delivery: EUR 9.90 for orders up to and including EUR 199; free for purchases over EUR 199.

Shipping rates – delivery with GLS parcel shop

  • GLS parcel shop: EUR 12.90 for orders up to and including EUR 259; free for purchases over EUR 259.

Estimated delivery times

  • PostNord Service Point: 2–5 business days.
  • PostNord home delivery: 2–5 business days.
  • GLS parcel shop: 2–3 business days.

Processing time for Sweden, Germany, Belgium, and the Netherlands

We do our best to ship your order as quickly as possible. Each order is carefully processed once placed.

  • Processing time: 0–1 business days (Monday–Friday).
  • Orders to Sweden, Germany, Belgium, and the Netherlands are processed the same day if placed before 16:00.

Pickup at a post office/parcel shop/collection point/service point

When your order is delivered to a post office, parcel locker, GLS parcel shop, collection point (SE), post office/parcel shop (DE), or service point (BE/NL), we generally select the collection point closest to your residence unless you specify your preferred parcel shop. You will receive an SMS or email with pickup information.

Change of residence

Once we have shipped the package, we cannot change the delivery address. Email us at info@lillavilla.dk as soon as possible after placing your order if you need to change the address.

Delayed delivery

We strive to ship all orders within the stated processing times. Once an order has been handed over to the carrier, Lilla Villa has no control over the transportation. Delays may occur with the carrier due to high volume, weather, technical issues, or other circumstances beyond our control. International delivery times may vary depending on local carriers and conditions. The stated delivery times are estimates. We are happy to help contact the carrier and follow up.

Canceling an order

You can cancel an order as long as it has not been packed and shipped. If the order has been shipped, it cannot be canceled, but you can return any items you do not wish to keep.

Package damaged in transit

If the package has visible damage, we recommend that you refuse delivery. If you receive an item damaged in transit, you must immediately document the damage with photos of the outer packaging, the item, the entire item, and the shipping label. Send the documentation to info@lillavilla.dk, and we will help you find a solution.

Do you need more help?

Customer service: +45 55 25 11 07
Email: info@lillavilla.dk
Address: Usserød Kongevej 97B, 2970 Hørsholm, Denmark.