FAQ's

Can I return my item to a parcel shop near Lilla Villa?

No, unfortunately not — the item must be returned directly to our address at Usserød Kongevej 97B, 2970 Hørsholm.

Can I add an item to an existing order?

We can only charge the amount you approved when you completed your payment. Therefore it is not possible to add more items; you must place a completely new order.
If you contact us before the first order has been dispatched, it may be possible to ship everything together if your order has not yet been packed.

I haven’t received my items — what should I do?

If your order was sent as a parcel, you will have received an email with a track & trace number. You can use this to see where your parcel is. If you have not received a track & trace number, you should contact your local parcel shop to ask if your parcel is ready for pickup. If the above does not help, please contact us.

I have a question that wasn’t answered. Can you help?

Absolutely! We’re here to help you make your home beautiful! Please email us at info@lillavilla.dk and we’ll be happy to help. We receive many emails; if you want a quick response, please include your order number and clearly describe the issue. Thank you.