The summer sale is on!

Shipping policy

We deliver goods to Denmark, Sweden, Germany, Belgium and Netherlands. 
When an order is shipped, the customer is contacted (via email) with the tracking number and updated on the order status.

Denmark:

Delivery is made with PostNord or GLS.

Order amount

Delivery method

PostNord

GLS

0–599 DKK (incl. 599 DKK)

Parcel shop

32 DKK

35 DKK

0–599 DKK (incl. 599 DKK)

Home delivery

49 DKK

55 DKK

Over 599 DKK

Parcel shop

Free

Free

Over 599 DKK

Home delivery

29 DKK

35 DKK

Processing time and order cutoff time for Denmark

We will do our best to get your order out the door as quickly as possible. Each order is carefully handled once placed.

  • Handling time: 0-1 days (Monday - Friday)
  • Your order will be processed the same day if placed before 2:00 PM.
  • Order cutoff time: 17:00 (GMT+01:00) Central European Standard Time

Delivery time

Expected delivery time is 1–2 business days.

Sweden:

Shipping costs - Delivery with PostNord Agent/Post Office Collect (trackable)

  • PostNord Agent/Post Office Collect: Package to a private recipient who picks up the package at a post office / at an agent.
  • For purchases over 1199 SEK, we offer free shipping in Sweden, and we ship the package via PostNord Agent/Post Office Collect.
  • For purchases under 1199 SEK, a shipping fee of 79 SEKis added via PostNord Agent/Post Office Collect.
  • Delivery time: 2-3 business days

Shipping costs - Delivery with PostNord Home Delivery (trackable)

  • PostNord Home: home delivery to the private recipient's address.
  • For purchases over 1699 SEK, we offer free shipping in Sweden, and we ship the package via PostNord Home Delivery.
  • For purchases under 1699 SEK, a shipping fee of 129 SEK is added via PostNord Home Delivery.
  • Delivery time: 2-3 business days

Shipping costs - Delivery with GLS Parcel Shop Delivery (trackable)

  • GLS Parcel Shop: Delivery to a GLS Parcel Shop in Sweden (trackable).
  • For purchases over 1799 SEK, we offer free shipping in Sweden, and we ship the package via GLS Parcel Shop Delivery.
  • For purchases under 1799 SEK, a shipping fee of 149 SEK is added via GLS Parcel Shop Delivery.
  • Delivery time: 2-4 business days

Germany and Belgium:

Shipping costs - Delivery with PostNord Post Office/Parcel Shop Collect (trackable)

  • PostNord Collect: The package is delivered to a post office or parcel shop, where the recipient picks up the package themselves.
  • For purchases over 119 EUR, we offer free shipping in Germany and Belgium, and we ship the package via PostNord Post Office/Parcel Shop Collect.
  • For purchases under 119 EUR, a shipping fee is added 7,90 EUR via PostNord Post Office/Parcel Shop Collect.
  • Delivery time: 2-5 business days

Shipping costs - Delivery with PostNord Home Delivery (trackable)

  • PostNord Home: home delivery to the private recipient's address.
  • For purchases over 159 EUR, we offer free shipping in Germany and Belgium, and we ship the package via PostNord Home Delivery.
  • For purchases under 159 EUR, a shipping fee of 9.90 EUR is added via PostNord Home Delivery.
  • Delivery time: 2-5 business days

Shipping costs - Delivery with GLS Paketshop (trackable)

  • GLS Parcel Shop: Delivery to a GLS Parcel Shop in Germany and Belgium (trackable).
  • For purchases over169 EUR we offer free shipping in Germanyand Belgium, and we send the package via GLS Paketshop Delivery.
  • For purchases under169 EUR a shipping fee of 10.90 EUR is added via GLS Paketshop Delivery.
  • Delivery time: 2–3 business days

Netherlands:

Shipping costs - Delivery with PostNord Servicepunt Collect (trackable)

  • PostNord Servicepunt Collect: The package is delivered to a service point or parcel locker, where the recipient picks up the package themselves.
  • For purchases over 119 EUR, we offer free shipping in the Netherlands, and we send the package via PostNord Servicepunt Collect.
  • For purchases under 119 EUR, a shipping fee is added 7,90 EUR via PostNord Servicepunt Collect.
  • Delivery time: 2-5 business days

Shipping costs - Delivery with PostNord Home Delivery (trackable)

  • PostNord Home: home delivery to the private recipient's address.
  • For purchases over 159 EUR, we offer free shipping in the Netherlands, and we send the package via PostNord Home Delivery.
  • For purchases under 159 EUR, a shipping fee of 9.90 EUR is added via PostNord Home Delivery.
  • Delivery time: 2-5 business days

Shipping costs - Delivery with GLS Paketshop (trackable)

  • GLS Paketshop: Delivery to a GLS Paketshop in the Netherlands (trackable).
  • For purchases over 179 EUR, we offer free shipping in the Netherlands, and we send the package via GLS Paketshop Delivery.
  • For purchases under 179 EUR, a shipping fee of 12.90 EUR is added via GLS Paketshop Delivery.
  • Delivery time: 2-3 business days

Processing time and order cutoff time for Sweden, Germany, Belgium, and the Netherlands

We will do our best to get your order out the door as quickly as possible. Each order is carefully handled once placed.

  • Handling time: 0-1 days (Monday - Friday)
  • Your order will be processed the same day if placed before 4:00 PM.
  • Order cutoff time: 17:00 (GMT+01:00) Central European Standard Time

Pickup at post office/parcel shop/agent/service point

When your order is delivered to a post office, parcel locker, GLS parcel shop, agent (SE), post office/parcel shop (DE), or service point (For BE/NL), we generally always choose the pickup location closest to your residence unless you inform us of your preferred parcel shop. You will receive an SMS or email with information about where and when the package can be picked up.

Change of residence

Once we have sent out the package, we cannot change the delivery address. Please send us an email at info@lillavilla.dk if you need to change your delivery address as soon as possible after placing your order.

Delayed delivery

We strive to dispatch all orders as quickly as possible and within the stated processing times.

Once an order has been handed over to the shipping company, Lilla Villa has no control over the further transport. In some cases, delays may occur with the carrier due to high demand, weather conditions, technical problems, or other factors beyond our control.

For international shipments, delivery times may also vary depending on local carriers and conditions in the destination country.

The stated delivery times are indicative and based on the shipping companies' normal delivery times.

Lilla Villa cannot be held responsible for delays caused by the shipping company, but we are happy to assist in contacting the carrier and following up on the shipment.

Order cancellation

You can cancel an order as long as it has not been packed and shipped from our warehouse. If the order has been shipped, unfortunately, we cannot cancel the order, but you have the option to return the items you do not wish to keep. 

The package is damaged during transit

If you see visible signs of damage on the package, we recommend that you refuse to accept the package, which will then be returned to us. 

If you have received a damaged item during shipping, it is very important that you immediately document the extent of the damage so we can start a case with the shipping company.

We need the following in this regard: 

- Pictures of the outer packaging
- Pictures of damage to the item 
- Pictures of the entire item 
- Picture of the shipping label

You just need to send this to info@lillavilla.dk, so we can help you find a solution. 

Do you need more help? Our customer service is here for you -

Phone: +45 55 25 11 07
Email: info@lillavilla.dk
Address: Usserød Kongevej 97B, 2970 Hørsholm, Denmark