FAQs

Do you have a physical store??

No, Lilla Villa is an online store and does not have a physical store. All orders can be placed directly through our website at www.lillavilla.dk.

Do you offer local pickup?

No, we currently do not offer local pickup. All orders are shipped directly to the customer.

Are all items new?

Yes, all items in our online store are new. We do not sell used or secondhand items.

What is your return policy?

We offer a 14-day return period in accordance with applicable consumer regulations. The item must be returned unused and in its original condition.

Shipping costs are non-refundable. For returns that are not due to a product defect or fault, the customer pays the return shipping costs.

Who pays for return shipping?

For returns that are not due to product defects or quality issues, the customer is responsible for return shipping costs. If there is a problem with the product, please contact us so we can help.

How long does delivery take?

Delivery time depends on the country and delivery method. Denmark: 1–2 business days. Sweden: PostNord 2–3, GLS 2–4 business days. Germany: PostNord 2–5, GLS 2–3 business days. Belgium: 3–5 business days for all delivery methods. The Netherlands: PostNord 2–5, GLS 2–3 business days. These times are estimates, and the available options are shown at checkout.

Do you offer free delivery?

Yes. Free shipping applies to purchases over 699 DKK with PostNord to a parcel shop and over 769 DKK with GLS to a parcel shop in Denmark. In Sweden, it applies to orders over 1,499 SEK with PostNord to a parcel shop, over 2,449 SEK with PostNord home delivery, and over 2,899 SEK with GLS to a parcel shop. In Germany and Belgium, it applies to orders over 159 EUR with PostNord to a parcel shop, over 199 EUR with PostNord home delivery, and over 219 EUR with GLS to a parcel shop. In the Netherlands, it applies to orders over 159 EUR with PostNord to a parcel shop, over 199 EUR with PostNord home delivery, and over 259 EUR with GLS to a parcel shop. See all delivery methods and shipping rates in our shipping policy.

How do I exchange for a different size?

Please contact us as soon as possible if you need a different size. If your order has not yet been shipped, we will try to change the size before we send it.

If the order has already been shipped, return the item and place a new order in the correct size. The customer pays for return shipping, and the original shipping cost is non-refundable unless the item is defective or we made a mistake.

Can I return my item to a parcel shop near Lilla Villa?

Unfortunately, no. The item must be returned directly to our address at Usserød Kongevej 97B, 2970 Hørsholm.

Can I add an item to an existing order?

We can only charge the amount you authorized when you completed your payment. Therefore, it isn’t possible to add more items, and you’ll need to place a completely new order.
If you contact us before your first order has been shipped, it may be possible to ship everything together if your order hasn’t yet been packed.

Can I change or cancel my order?

Contact us as soon as possible if you wish to change or cancel your order. If the order hasn’t yet been packed or shipped, we’ll do our best to help.

Unfortunately, if the order has already been shipped, we can’t change or cancel it. In that case, the item must be returned in accordance with our return policy, and the customer pays for the return shipping. The original shipping cost is non-refundable.

I haven’t received my items. What should I do?

If your order was shipped as a parcel, you will have received an email with a track & trace number. You can use this to see where your parcel is. If you haven’t received a track & trace number, contact your local parcel shop and ask whether your parcel is ready for collection. If this doesn’t help, please contact us. 

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible by email at info@lillavilla.dk, and provide your order number. Please also include pictures of the item and its packaging. We’ll review the case and help you with the next steps.

I have a question that wasn’t answered. Can you help?

Absolutely! We’re here to help make your home beautiful! Please email us at info@lillavilla.dk, and we’ll be happy to help you. We receive many emails; if you’d like a quick response, please include your order number and clearly explain the issue. Thank you.